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Privacy
Policy
This page explains how Age Concern Durham County uses any
information visitors gives to us on the Age Concern Durham
County website, and the ways in which we protect visitors’
privacy.
The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect
any information we collect from you. We use appropriate technologies
to safeguard your data, and keep strict security standards
to prevent any unauthorised access to it. We do not pass on
your details to any third party unless you give us permission
to do so. We do not send you subsequent communications unless
you give us permission to do so.
What information do we collect?
We use customer contact information from the ‘contact
us’ form to send the visitor information or materials
requested by the visitor. The visitor's contact information
is also used to contact the visitor when necessary, for example,
to fulfil a query.
From time to time, our site may use an order
or donation form for visitors to request information, products,
services and make donations. We collect visitor's contact
information (like their email address), demographic information
(like their age, profession), and financial information (like
their account or credit card numbers).
Contact information and financial information
from the order and donation forms are used to fulfil orders.
The visitor’s contact information is also used to get
in touch with them when necessary, for example to be able
to fulfil an order.
Our online surveys and campaign forms may
ask visitors for contact information (like their email address)
and demographic information (like their post code, organisation,
age, or income level).
We use "session cookies" on our
website, which store some of the visitor’s "preferences"
while they move around the site (like font sizes). Cookies
are pieces of data created when users visit a website. Visitors
can set their computer not to accept cookies. Session cookies
are deleted when visitors leave the site. They do not contain
any personal information about users, and do not hold any
information about which sites they visited before the Age
Concern Durham County website.
We collect log file information from all
our visitors, which we use to make changes to the layout of
the site and to the information in it, based on the way visitors
move around it. Log files allow us to record visitors' use
of the site. Our hosting provider, Derwentside.net, uses the
log file information to provide us with website usage information.
What happens when visitors link to
another site?
Age Concern Durham County website contains links to other
websites. This privacy policy applies only to our site, so
visitors should always be aware when they are moving to another
site and read the privacy statement of any site which collects
personal information.
We do not pass on any personal information about our visitors
to any other site.
Access to your information
The information we hold will be accurate and up to date. Visitors
can check the information that we hold about them by e-mailing
us. If visitors find any inaccuracies we will delete or correct
it promptly.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian's
permission beforehand whenever you provide personal information
to the Age Concern Durham County website. Users without this
consent are not allowed to provide us with personal information.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an
updated version on this page. Regularly reviewing this page
ensures visitors are always aware of what information we collect,
how we use it and under what circumstances, if any, we will
share it with other parties.
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